With the increase in competition and the introduction of restaurant technology, there’s a noticeable change in customer demands. Hence, the restaurateurs are going all out to automate the restaurant operations. This can be achieved only through implementing a smart restaurant technology that can optimize operations, and speeds processes. Implementing technology in your restaurant is a very cost-effective solution in the long run. Moreover, it provides various services that increase your customer satisfaction and is also customizable. Automating restaurant operations with the help of smart technology is not only imperative but the need of an hour. Also, it marginally reduces the scope of errors and mistakes as compared to manual operations manifold.
How To Improve Restaurant Operations Using Restaurant Technology
As above we have talked about the importance of both restaurant technology and automation for your restaurant. Let us now learn the smart ways in which it can streamline your restaurant operations.
Talking about restaurants and current needs, Online Ordering is a new trend. With more and more online food aggregators, online ordering is becoming famous which can be done through a mobile app. This enables your guests to place an order from anywhere. One of the major advantages of online ordering is that it is easy for guests to place an order with just a few clicks away from their favorite restaurant. This significantly reduces the risks of mixing up the order through telephonic ordering.
Earlier the Restaurant technology was introduced in a form of enhancing billing operations in restaurants. However, nowadays it provides much more than just billing. In billing, the POS software generates an automatic bill right after the order is placed or the customer has dined. This bill is based on the Kitchen Order Ticket (KOT), which eliminates the scope of mixing up orders and bills. This eliminates all sorts of delays and enhances customer service. Also, Dineplan Suite provides splitting bill options which makes it easier for customers to pay when they want to go Dutch.
With the introduction of Online payments, the lives of both customers and restaurateurs are much easier.
Nowadays, all the bills generation, as well as the payment, can be done via mobile phones, e-wallets, Google Pay and so much more. This service speeds up the bill settlement process significantly by automating restaurant operations and increasing customer delight.
With all the technology and competition in the restaurant industry, customers do not like to wait in the restaurant. Here comes the need for Online table reservations which enables customers to book tables in advance. This tool in your pos software presents a virtual overview of the restaurant to help customers choose their preferable tables and book in advance. Isn’t that a wonderful feature to offer? This service increases your customer delight, as the customers can avoid waiting to be get seated.
Of course, acquiring a new customer is significantly important for all businesses including the restaurant industry. However, the cost of acquiring is more than retaining your current customer base. In general, your Loyal customers tend to spend more and are more helpful to refer their friends. Hence, Loyalty programs are very crucial for your restaurant business. With the help of your pos system, you can run a loyalty program campaign on your customer database. This means on each order, the points are automatically added to your customer’s profile.
Accounting and Reporting
Accounting feature in your restaurant pos software – Dineplan Suite enables you to manage your daily and monthly finances of the restaurant. You can access all the sales data and transactions in various formats to easily understand your restaurant business. Also, restaurateurs can view all the activities in a restaurant in real-time.
Your pos software provides an Inventory Management feature which is very useful for managing the raw materials for your restaurant. It easily manages all the stock, raw materials, supplies for daily operations, etc. In addition, you can also manage the shelf life of bakery products like bread, cakes, ice-creams, etc. Based on the orders and trends, your pos system will keep you updated about your current stock. Moreover, it predicts how long your current stock will last, and send indents to order on time to avoid running out of stock. All this detailed management of the stock helps you reduce wastage.
Other than cash, inventory is the next area that is prone to internal theft and pilferage. Hence, you can assign roles and permissions to your staff through specific access to the inventory. In the restaurant industry, Inventory management is one of the most sought-after automation. Learn more about Inventory Management here.
Reporting and analytics are the most important areas for any business. Hence, the restaurant business too requires regular running and managing a restaurant. Your restaurant management software stores all your sales data and transactions on a moment-to-moment basis. This data is available on a real-time basis as well as the selected period for regularly analyzing them. These reports must be analyzed regularly to predict trends and formulate future strategies.
In addition, this analysis can help restaurants to offer customized deals and offers which can attract more customers. The analytic feature generates reports based on the customers’ ordering habits, and restaurateurs use this data to offer deals and discounts. Learn more about Restaurant Analytics here.
Customer Relationship Management
Customer Relation Management (CRM) is an important tool to manage all your customer databases. CRM helps you to boost customer engagement through personalized email and SMS campaigns. All you need to do is simply install Cloud POS software which offers CRM features wherein all your customer data is automatically stored. This customer data usually records the name, number, location, order history, and value. Based on all these details, you can run a customized campaign of offers and discounts based on their order history.
Not only this, you can even send personalized emails, newsletters, new menu additions, events, and a lot more.
For ages, restaurant staff has been chasing the guests for providing customer feedback for the services and food at the restaurant. Earlier it was all done manually on a register or by filling up a form. However, with the introduction of new smart pos software, the manual task of filling the feedback form is eliminated. Nowadays, your pos software will have a Customer Feedback Management feature that simplifies the feedback-taking process with a few clicks. Customers can now provide feedback based on the food they ordered and their overall experience. Learn ways of Marketing your Restaurant here.
So, now tell us about the restaurant technology which you are using at your restaurant.