Hospital food service operations

A 3 Step Guide To Streamline Hospital Food Service Operations

Branding, Corporate, F&B, Uncategorized
Hospital food service operations
Health food service operations
Rapid advancements are taking place in the medical field. There are better treatments, operations, and revolutionary new technologies all around the place. However, many hospitals are still using conventional ways of food service, and the idea of automation is still very new to many. Therefore, this area needs a nudge of technology and automation to keep up with the fast-paced development. Implementing technology in hospital food service operations can help in providing an enhanced experience to patients, visitors, doctors and staff.

How do we implement technology in hospital food service operations?

1) Flow of food service inside the Hospitals:

Firstly, we all know how crowded it becomes during peak hours. Considering the COVID-19 pandemic, the hospital must ensure complete safety for all. So here’s the step-by-step flowchart to deliver an enhanced experience to your patients and visitors.

a) Contactless QR ordering for Patients and Visitors

Gone are the days when your staff had to move around to check on the patient about their meal requirements. QR Code ordering enables your patients to order their food from their bed/room itself. Doctors can control their nutrition, and they can order from the offered menu. Patients can pay through mobile while ordering, or the bill can be adjusted when they get discharged. Imagine how simpler it will be for your Hospital staff to get the order in their kitchen and deliver. It can significantly reduce the number of steps your staff takes to only go to and fro in the kitchen. It enables the hospital to streamline the food orders and ensure safety. 

b) Quick bite Kiosks

We understand that Hospitals have multiple blocks and a handful of cafe options. However, in order to streamline the traffic during rush hours, they can have small Kiosks to grab a quick bite. It can significantly control the sudden rush during peak hours in the hospitals and at the same time increase customer satisfaction as well as increase revenue.

c) Moveable Trolley Counters

Food on the go is a smart move for hospitals to implement so that visitors or patients can quickly grab a bite or coffee wherever they are. This way, visitors or patients will not have to go all the way to the canteen or cafe to buy a cup of coffee or sandwiches. In such a case, a lightweight handheld pos with lightning speed billing can instantly bill. Daily sales get recorded in the POS and at the backend for the IT team to understand the patterns and make an informed decision.

d) Swipe cards for doctors

Maintaining food bills at the hospitals for reimbursement is a daunting task for doctors. As they strive hard to treat their patients, they must enjoy their meals without worrying to maintain their food bills. In such a case, a Prepaid swipe card is helpful for doctors. They can order their meals by using the Prepaid Card provided by the hospital. IT Tem can ensure the Top-ups and settlements with our cloud backend solution.

e) Dining and Cafeteria

With the help of an intuitive POS system, you can offer an enhanced ordering experience to your visitors in Cafeteria, canteen or dining. Visitors are already worried about the well-being of their loved ones, and Hospitals can not afford to upset them in long queues and slow food ordering systems. 

2) Streamline Inventory and Central Kitchen

Secondly, it is imperative to streamline the backbone of your foodservice operations. For hospital chains to streamline their inventory and movement of their semi-prepared meals, it is imperative to have a robust system in place. A cloud-based backend solution can efficiently record the movement of raw materials and the inventory from Central Kitchen to the Hospitals. It enables the hospitals to forecast their purchases, reduce wastages in their storage, transfer stock accurately and optimise their central kitchens.   

3) Decision Makers and IT team

Lastly, when everything is said and done, the decision-makers need to analyse the expenses and growth of the food service in the hospitals. A robust technology solution that provides real-time data helps the management make an informed decision. It helps them reduce wastages and increase profitability in the hospitals. A cloud-based backend solution provides both the IT team and top management with a detailed analysis of everything. It gives you real-time and detailed reports of Sales, raw materials, inventory, stock movement and a lot more in just a few clicks.  Technology is advancing, and so are the needs of the people around us. Therefore, hospitals must implement dynamic and flexible solutions. Check out our case study and successful implementations here.  
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B2B Sales Ordering App

8 Reasons to switch to B2B Ordering App Today!

Branding, Corporate, F&B, Food and Beverage, Retail, retail inventory management, Retail Management, Startup
Recent progress in mobile technology has given brand manufacturers, wholesalers and distributors opportunities to market, connect with customers and prospects and sell their products more efficiently and effectively than ever before. Gone were the days when your sales reps were billing B2B orders manually on paper invoices and going to and fro to offices just for ordering, billing and shipments. Not just billing but managing the credits and payments of each client on excel sheets is a cumbersome task. With the growing complexity of sales processes, your field sales teams may struggle to succeed. Hence, B2B sales ordering app is the need of an hour. It streamlines and optimizes day-to-day sales ventures, empowering them to be the best they can be.  Before we list down the benefits of switching to a B2B Mobile ordering app, let us first address what businesses are going through with manual processing of orders:
  • Orders received untimed
  • Missing order bills
  • Wasting time in tracking and consolidation
  • Unable to keep a check on credit limit
  • No easy track of pending payment
  • No records of sales returns and damaged goods
  • Losing out on money

Give your Sales Reps a business wand and boost your sales.

Streamline your B2B sales by empowering your Sales Reps to sell more, sell smarter and sell faster with a smart b2b mobile ordering app.

1) Mobile Order Taking

Fast and efficient order taking on the go enhances your customer experience. Eliminating manual and redundant tasks save a lot of money as well as increase sales by more outreach. Your sales reps can easily see the purchase history, replenish the goods and sell faster.

2) Complete Catalogue

Paper catalogues are old school!  Replace them with an intuitive mobile ordering app, and you can update the product lists and set multiple price levels for your retail customers. This way, your customers can have complete details of the products they are purchasing. Location wise pricing and discounts from your backend solution make it easier for your sales reps to sell better. Product UPCs and SKUs were never so easy to manage.

3) Instantly Raise Invoices and Collect Payments

Today we offer several payment methods and instant invoices to e-commerce customers. Why not offer such facilities to our b2b clients? Your sales reps struggle daily to create a paper invoice and sometimes lose them during transit or in records. Thus, with one reliable B2B order and invoice app, your sales reps can create instant invoices and offer multiple payment options to your B2B customers.  4) Credit Sales and Notes  Every penny you collect on your credit sales is a profit to your business! Keeping track of credit sales is the most daunting task, and in this process, many businesses are losing their money. No proper records of the credit sales, pending payments and the inability to pull out the details at the right time lead to heavy losses to the businesses. Therefore, a smart b2b mobile ordering app is all you need to efficiently and accurately manage your credit sales.  5) Efficiently Manage Returns Manufacturers and distributors globally brood over managing returns, damaged and expired goods. From collecting them physically to maintaining them in fat files is a daunting task. The chances of losing track of these goods in transit are very high, ultimately leading you to losses.

6) Track Sales Records

Tracking sales figures are crucial for the growth of any business. Synced with your cloud backend solution, you can instantly check the sales of items performing well. From tracking the sales per rep to sales per customer is done in real-time without tedious excel sheets, paperwork and manual calculations.

7) Actionable Insights

Keeping manual records is not just cumbersome, but the accuracy is highly questionable. Why? Simply because managing fat files and checking out credit notes, pending payments, purchase history etc., does not give you enough analysis to make informed decisions.  Think of replacing it with a smart B2B Sales ordering app where all the sales, invoices and credits are updated immediately. All the data seamlessly syncs up with your cloud backend solution for you to make informed decisions in real-time.  Gaining actionable insights and taking control of your B2B sales – across channels can help recapture lost opportunities. As a result, you can prevent your B2B buyers from switching suppliers and increasing overall business growth.  

8) Stock Transfer & Inventory Management

To efficiently manage your stock take, stock transfers and complete inventory with a robust cloud backend solution. It syncs with your b2b mobile ordering app. A complete solution for all your b2b business needs.       Suitable for businesses like:
  • Wholesalers
  • Company Owned Chains
  • Franchise
  • Dealers
  • Distributors
Mobile Ordering App B2B companies are recognizing the necessity of another cornerstone that can change the way they do business!  Our b2b mobile ordering app creates a digitally accessible infrastructure for your sales rep to sell more, sell smarter and sell faster. Check out what you can do with our B2B Invoice, Order and Payment App for your Business.
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Top 5 Factors That Affect Restaurant Management’s Longevity

Branding, Corporate, F&B, Food and Beverage, Restaurant, restaurant management, restaurant operation management, Startup
 

Source: Lifestyle Asia Hong Kong 

What are some of the factors that affect a restaurant management’s longevity? Business owners would have to consider a few of these in order to maintain or to gradually improve the overall productivity and efficacy of managing and sustaining a restaurant business. Where we are able to retain our customers’ satisfaction, regular support, and patronage within the Food and Beverage (F&B) industry over time.

Source: USA TODAY 10Best 

Whether if it is from a regional or global perspective, the F&B market is a fast-pacing and ever-growing industry that expands exponentially along with the growth and progress in urban populations and technological developments worldwide. The F&B industry is a broad sector, to begin with, as it consists of the various types of dining services that many restaurant businesses could provide now based on current needs, wants, and trends of the consumers. Also, this ranges from their eating habits to the wide range of considerations that many restaurant businesses would need to take note of while managing their restaurant’s daily operations.

Source: Ortal Heat

Fret not, here are the Top 5 Factors that we have compiled to enable you and your team to better identify and consider these factors which could affect your restaurant’s management longevity prior to the commencement of your own F&B business or even as a veteran within the F&B sector!

#1: Use of Convenience Foods

Source: Everyday Health 

Foods prepared on-site would usually require more time and labour costs than similar menu items that are made with convenience foods, such as pre-portioned meats or desserts. We could reduce labour costs by using convenience foods, but business owners would have to consider two factors such as:
i) Which types of convenience foods would increase your overall ingredients and preparation costs, and ii) Which may also affect the quality of your menu items.
  The second factor – affecting the quality of the menu items – will not always be that evident. If convenience foods are made with high-quality ingredients at affordable and reasonable pricing, where they are processed or prepared exactly or similarly as recommended by manufacturers, this could help to provide uniform portions of very good quality food items overall.

#2: Menu Items

Source: iMenuPro Help Docs

Did you know the number and complexity of menu items affect the production hours needed overall for your restaurant business?
If you have a menu with many items requiring difficult production techniques, you will require more preparation time per item as a whole. And if your menu consists of a limited number of items requiring minimal preparation, you will thus require less time. This is significantly observed when restaurants are catering a wide range of food cuisines under their operations. Hence it is advisable for new and current business owners to be mindful of the specialty and the specializations they could provide to customers to better serve and stand out from other businesses. Focusing and specializing in either one or two cuisines would ensure and enable that a company is able to better manage their overall business operations flow. Without extending and overloading their staff too thinly on various things occurring within its kitchen management simultaneously.

#3: Types of Dining Service

Source: Restro Nearby 

Did you know within the F&B establishment scene, there are various types of dining services catered that business owners could consider if they are planning to start up their own?
This includes restaurants, cafeterias, cafés, fast-food joints, pubs, delis, food manufacturing operations, catering businesses, food transportation services, and more. Based on the types of service your business is offering, the work for them can range even from packaging to preparing, transporting, and serving food or beverages to others. Hence the types of dining services a business owner is considering to provide are one of the crucial factors to consider prior to starting their own F&B establishment.
i.e. A full dining service restaurant featuring complex dishes with multiple components will require more labor and preparation time than a cafeteria-style or fast-food type of quick dining service restaurant.
Also, a restaurant that requires a higher level of skills in terms of preparing more complex and extravagant-looking dishes will require more experienced kitchen staff. This in turn would require a higher range of internal or external manpower and resources costs.

#4: Quantity of Meals and Number of Meal Periods

Source: Insider 

Next, the volume of business will affect the amount of manpower required as well. Depending on each restaurant’s overall operational management system, they will have a minimum staffing level without which they cannot operate on. If it serves fewer people than this minimum staffing level it is able to handle on, the labour costs will then be significantly higher. Also, the number of meal periods would then affect the productivity of the restaurant if different menus for each period would require set-up and tear-down time. And different menus catering for different meal periods will usually mean a larger number of menu items being included, so this greatly affects a restaurant’s manpower and other areas of resources.

#5: Use of Technologies for Overall Restaurant Management

Source: LevelFive Solutions 

Lastly, the use of various types of technological systems relating to the restaurant’s overall operational management could also play a crucial role and have a significant impact on its overall productivity and effectiveness. Establishments that are using outdated or non-upgraded software solutions or systems for their operations would have observed and realized the lag time or technical issues it brought on when their solutions or systems are loading or processing data and information slowly. Repercussions could be much more detrimental than what many business owners might have thought of.

Source: LevelFive Solutions 

i.e. The POS (Point-of-Sales) solution system used by business owners for its overall operational management could be the first crucial factor for businesses to consider as it is the first point of contact in providing a seamless service flow for customers.
From the moment they’re assisted to be seated followed by them taking or making food orders, to kitchen preparation for receiving each diner’s menu orders, actual food preparation, add-on food orders, and lastly, making payments.

DinePlan Suite

Source: LevelFive Solutions

At LevelFive Solutions, our DinePlan Suite is an overall comprehensive F&B Management Solution that helps business owners to better manage their Online, Onsite, B2B, and B2C businesses efficiently, effectively, and more.
  We’ve a wide range of solutions each addressing core business functions that every modern, high-growing, both standalone and chain restaurant needs today. They seamlessly work together to bring you splendid results, which covers from start till end of your whole service operational management flow. Learn more about our DinePlan Suite and how its features could help you with your business and operational management overall, you could drop us an email at sales@lfsolutions.net or Schedule a Demo with us today!  
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best all-purpose retail management solution

10 Reasons You Need All-Purpose Retail Management Solution

Branding, Corporate, Retail Management, Startup
 

COVID 19 has completely changed the way consumers are now shopping at retail stores. In today’s world, it is not only about the product quality, it is about everything. Customers nowadays not only want variety and quality in products but also a contactless shopping experience. How as a retailer can you deal with these ever-changing and dynamic needs of the customers? Switch to a robust retail management solution today!

As a retailer, you need to provide an experience that can resonate with compelling customer demands. Going digital with a cloud-based retail solution can transform the way you currently run your outlet.

Try to look for All-In-One Solution for your Retail Outlet

A robust retail management solution meets today’s business demands. It allows you to make data-driven, and smart business decisions for your retail business. In this article, we will help you understand the need for a complete retail management system for your retail outlet.

best all-purpose retail management solution

1) Contactless Billing 

You see, billing is a basic necessity of all retail outlets worldwide. But today customers demand it to be fast and contactless. A robust retail management solution enables you with easy and fast billing options. You can offer your customers to pay via multiple payment modes like card, wallet, QR Code, etc.

2) eCommerce 

Due to the pandemic, people now have started shopping more Online than ever before. Due to this, many retailers have lost their customers because they lack offering online ordering options to their customers. RetailHub offers a fully functional website that displays all your products and retains your customers. With RetailHub, you can offer your customers to place orders on your website if they cannot make it to your store.

3) Online Marketplaces

Online Aggregators like Amazon, Shopee, and Lazada are great opportunities to increase sales and offer more convenience to your customers. But how about managing all this from one single dashboard?

Yes, it is possible with RetailHub! One robust all-purpose solution that integrates all the above online aggregators can bring everything in one interface. You can receive your marketplace orders in your RetailHub solution and even track the shipping process from there itself. 

4) Content Management System

A smart retail management solution also offers you a Content Management System through which you can access the content of your website, product name, pictures, description, SKUs, etc. Unlike separately managing a website, it all can be handled from one single dashboard

5) Barcode & Printing

While you might have experienced generating Barcode only from your POS system, with RetailHub, you can generate Barcodes from your entire inventory offline & online with a few simple steps.

6) Track Shipping

You can easily integrate your delivery partner and process invoicing and shipping of your website orders from the RetailHub dashboard itself. For all your orders on marketplaces, you can track the shipment status from one single dashboard.

7) Refunds & Returns

Whether it is online or offline, managing refunds and returns has been a pain for many retailers. With the help of a cloud-based retail management solution, retailers can manage the refunds and returns of the entire sales they make from all sources combined. So, instead of managing multiple places and then manually doing these redundant tasks, retailers can easily and accurately track their returns. Not only this solution makes the overall task simpler but it significantly reduces the errors done in manually managing all these. In addition, it will also help you to efficiently manage the inventory and your net sales.

8) Inventory Management

Mostly all retailers brood about this tedious task of managing inventory separately on all platforms like POS software, website, and then marketplaces. RetailHub makes it easy for you to accurately and efficiently manage your stock and significantly reduce the cost of labour and errors done in such manual tasks.

9) Customer Relationship Management

One of the most crucial aspects of running a successful retail business is to retain your existing customers. With increasing competition in the retail industry and daily new emerging startups, it is highly important to retain your existing customer. Therefore, with a smart retail management system, you can collect the database of all your customers from stores, websites, and marketplaces and send them discount coupons, vouchers, updates about your upcoming collection.

10) Intelligent Business Reports

When all is said and done, you need to see the growth of your business. For this, you don’t need a staff to sit all day and calculate the sales and returns on a daily basis. All this can be done automatically and in real-time from a smart cloud retail management solution. From sales summary, inventory, returns, to the growth of each platform everything in one single interface.

Therefore, go ahead and try this all-purpose retail management solution for your retail business.

Also, do leave a comment below. Happy Retailing!

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10 Ways Restaurant Technology Is Optimizing Operations

Branding, Corporate, Development, Digital, Marketing, Restaurant, Restaurant inventory management, Startup
With the increase in competition and the introduction of restaurant technology, there’s a noticeable change in customer demands. Hence, the restaurateurs are going all out to automate the restaurant operations. This can be achieved only through implementing a smart restaurant technology that can optimize operations, and speeds processes. Implementing technology in your restaurant is a very cost-effective solution in the long run. Moreover, it provides various services that increase your customer satisfaction and is also customizable. Automating restaurant operations with the help of smart technology is not only imperative but the need of an hour. Also, it marginally reduces the scope of errors and mistakes as compared to manual operations manifold.

How To Improve Restaurant Operations Using Restaurant Technology

As above we have talked about the importance of both restaurant technology and automation for your restaurant. Let us now learn the smart ways in which it can streamline your restaurant operations.

Online Ordering

Talking about restaurants and current needs, Online Ordering is a new trend. With more and more online food aggregators, online ordering is becoming famous which can be done through a mobile app. This enables your guests to place an order from anywhere. One of the major advantages of online ordering is that it is easy for guests to place an order with just a few clicks away from their favorite restaurant. This significantly reduces the risks of mixing up the order through telephonic ordering.

Automatic Billing

Earlier the Restaurant technology was introduced in a form of enhancing billing operations in restaurants. However, nowadays it provides much more than just billing. In billing, the POS software generates an automatic bill right after the order is placed or the customer has dined. This bill is based on the Kitchen Order Ticket (KOT), which eliminates the scope of mixing up orders and bills. This eliminates all sorts of delays and enhances customer service. Also, Dineplan Suite provides splitting bill options which makes it easier for customers to pay when they want to go Dutch.

Online Payments

With the introduction of Online payments, the lives of both customers and restaurateurs are much easier. Nowadays, all the bills generation, as well as the payment, can be done via mobile phones, e-wallets, Google Pay and so much more. This service speeds up the bill settlement process significantly by automating restaurant operations and increasing customer delight.

Table Reservation

With all the technology and competition in the restaurant industry, customers do not like to wait in the restaurant. Here comes the need for Online table reservations which enables customers to book tables in advance. This tool in your pos software presents a virtual overview of the restaurant to help customers choose their preferable tables and book in advance. Isn’t that a wonderful feature to offer? This service increases your customer delight, as the customers can avoid waiting to be get seated.

Loyalty Programs

Of course, acquiring a new customer is significantly important for all businesses including the restaurant industry. However, the cost of acquiring is more than retaining your current customer base. In general, your Loyal customers tend to spend more and are more helpful to refer their friends. Hence, Loyalty programs are very crucial for your restaurant business. With the help of your pos system, you can run a loyalty program campaign on your customer database. This means on each order, the points are automatically added to your customer’s profile.

Accounting and Reporting

Accounting feature in your restaurant pos software – Dineplan Suite enables you to manage your daily and monthly finances of the restaurant. You can access all the sales data and transactions in various formats to easily understand your restaurant business. Also, restaurateurs can view all the activities in a restaurant in real-time.

Inventory Management

Your pos software provides an Inventory Management feature which is very useful for managing the raw materials for your restaurant. It easily manages all the stock, raw materials, supplies for daily operations, etc. In addition, you can also manage the shelf life of bakery products like bread, cakes, ice-creams, etc. Based on the orders and trends, your pos system will keep you updated about your current stock. Moreover, it predicts how long your current stock will last, and send indents to order on time to avoid running out of stock. All this detailed management of the stock helps you reduce wastage. Other than cash, inventory is the next area that is prone to internal theft and pilferage. Hence, you can assign roles and permissions to your staff through specific access to the inventory. In the restaurant industry, Inventory management is one of the most sought-after automation. Learn more about Inventory Management here. 

Analytics

Reporting and analytics are the most important areas for any business. Hence, the restaurant business too requires regular running and managing a restaurant. Your restaurant management software stores all your sales data and transactions on a moment-to-moment basis. This data is available on a real-time basis as well as the selected period for regularly analyzing them. These reports must be analyzed regularly to predict trends and formulate future strategies. In addition, this analysis can help restaurants to offer customized deals and offers which can attract more customers. The analytic feature generates reports based on the customers’ ordering habits, and restaurateurs use this data to offer deals and discounts. Learn more about Restaurant Analytics here.

Customer Relationship Management

Customer Relation Management (CRM) is an important tool to manage all your customer databases. CRM helps you to boost customer engagement through personalized email and SMS campaigns. All you need to do is simply install Cloud POS software which offers CRM features wherein all your customer data is automatically stored. This customer data usually records the name, number, location, order history, and value. Based on all these details, you can run a customized campaign of offers and discounts based on their order history. Not only this, you can even send personalized emails, newsletters, new menu additions, events, and a lot more.

Feedback Management

For ages, restaurant staff has been chasing the guests for providing customer feedback for the services and food at the restaurant. Earlier it was all done manually on a register or by filling up a form. However, with the introduction of new smart pos software, the manual task of filling the feedback form is eliminated. Nowadays, your pos software will have a Customer Feedback Management feature that simplifies the feedback-taking process with a few clicks. Customers can now provide feedback based on the food they ordered and their overall experience. Learn ways of Marketing your Restaurant here. So, now tell us about the restaurant technology which you are using at your restaurant.
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