Currently, we are expecting the third wave of COVID-19 to emerge, and it is unknown how many more waves will follow. The restaurant industry is unable to predict the lockdown and the losses that might follow. Incorporating a Pre-ordering Solution in your restaurant can add value to your customers and business.
Why should your restaurant adopt a pre-ordering service?
Your customers can place their meal orders in advance, allowing your restaurant to organize its kitchen schedule and increase its profit margin.
Customers find it tedious to read through an entire menu and order. An excellent idea is enabling them to order in advance and subsequently visit their favourite restaurant and dine-in.
Is a pre-ordering service only limited to dine-in customers?
No, eDine– a Pre-ordering Solution seamlessly sync your dine-in, home delivery, pick-up, and even drive-thru orders.
Why depend on only dine-in and home delivery systems when there is so much more?
With the rapid growth in the relationship between restaurants and tech, owners must follow the trends and ideas.
Pre-ordering helps you to establish a new digital connection between your restaurant and customers.
Let us learn in detail how pre-ordering can add value to your business.
Making sales in advance
With aggregators, you do not receive instant money, even excluding the aggregator fee. Also, in conventional home delivery services, the majority of times customers prefer cash-on-delivery.
With a pre-ordering system, you can make sales in advance, offer more services than any aggregator, and receive money directly in your account.
Increase table turnover
Keeping your customers waiting for their meals during rush hours may disappoint them. In a typical order-placing cycle, after customers are seated, they take approximately 10 min to discuss and place an order. This is followed by a preparation time of 20–30 min until serving and 45 min of dining and enjoying the meals. Finally, an additional 5–8 min for paying the check.
Now, imagine if you could reduce the above cycle time by 40 min by receiving an advance prepaid order. Also, you can efficiently schedule your kitchen for preparations, and simply serve them to your guests.
Pre-ordering systems in restaurants help avoid the hassle and increase table turnover. It eliminates the delays during the ordering process, food preparation, and checkout stages. Thus, enhance the customer experience by significantly reducing the waiting time.
With orders and payments settled in advance, employees can serve the customers really fast.
Organize kitchen schedules for restaurant owners
Depending on the type of restaurant, the peak hours may vary. During the peak hours, ordering of food items and on-site delivery seem to be endless. With Pre-ordering Solution, the customers can schedule their dine-in, pick-up, and home delivery days and timings in advance.
They can easily book their visit time or home delivery from morning to evening. This helps restaurant owners to plan their inventory and kitchen schedule. In addition, restaurants can save customers from hunger and anger related to delays. Thus, a pre-order booking system is a right tool for achieving enhanced growth and sales in restaurants.
No food wastage
With a pre-ordering system, restaurants worldwide have witnessed a reduction in the wastage of food. This ingenious solution allows restaurant owners to determine their inventory requirements in advance. It assists them to avoid situations of excess or undercooking. Moreover, restaurants can obtain real-time insights into the sales, inventory and pre-ordered meals.
Offer a plethora of options to your busy diners
Every restaurant has a limited seating capacity, beyond which it becomes crowded. Therefore, managing the queue becomes difficult, and other challenges are encountered.
Restaurants are no longer only dependent on dining; with the emergence of aggregators, home delivery has become popular. With COVID-19, the popularity and prominence of home deliveries still increased. Today, even big giants are offering drive-thru services, takeaways, and other services.
With eDine (Pre-ordering Solution), offer all these services, drastically increase your revenue, profit margins, and make customers happier.
Advantages of advanced ordering from the perspective of customers
Dine-in guests: When they visit your restaurant, their table is ready and meals are rapidly served. They can enjoy their meals and leave.
Home delivery customers: Through the restaurant website, they can plan their weekly nutrition in advance, place their orders, and have their meals delivered on-time.
Drive-thru and takeaway customers: Such customers who live hectic lives can plan their meals in advance. They can place their orders, enter their vehicle number, choose a slot timing, and pick up their meals on their way.
Value addition for restaurants
Avoid kitchen bottlenecks.
Gain more customers and retain the existing ones. Ensure more recurring customers by rewarding those who pre-order and pay online.
Stay ahead of your competitors.
Stay flexible during COVID waves.
Customize the delivery time slots, radius, and terms as per your choice.
Provide your delivery services or add multiple delivery partners
Personalize your restaurant services by addressing the customers by their names, making them feel special. Therefore, helping the restaurant to politely upsell their customers.
To summarize, install a system that reduces waiting time and rapidly serve meals at your restaurant to meet market demands.
Learn more about eDine.
With daily circumstances occurring around the globe, especially during the current unprecedented times of Covid-19, business industries such as the Food and Beverage (F&B) are not spared from this as well.
Here are 5 Restaurant Technological Trends to prep you, if you are considering starting an F&B business venture, especially now more so than ever when both restaurants and business owners alike have taken a bad toll during this period and technology have been observed to provide F&B businesses with add-on means to stay afloat or to change its course of business model approach to have a leg up against the competition.
#1: Reduce Food Waste Technology
Many restaurant owners have been looking to explore more into reducing food wastage in recent years as the Food and Beverage (F&B) industry is one of the few sectors that is currently contributing to the staggering amount of food wastage globally.
Recent technology enables Restaurant Owners and Management Staffs to have better insights and data into analyzing and anticipating guest demands for certain products and menu items
i.e. High in demand, popular and sold out items, and also least favorite or popular items, thus help restaurants to track their inventory and reduce food wastage in entirety, such as decreasing amounts of ingredients purchased for least popular products or menu items and cutting costs in certain aspects relating to food preparation processes and more.
Hence it comes with the added benefit of helping restaurants reduce their operating costs overall where food waste is estimated to cost the hospitality industry $100 billion each year—without sacrificing anything in terms of the guest experience, where they could better plan and strategize to roll out more on high demand products and menu items based on preferred days and dining services’ time periods according to figures, while also reworking and/or promoting more on least favorite or popular products and menu items before including them onto their menu once again.
Additionally, many of today’s consumers are also consciously choosing to support businesses that strive to contribute to a positive environmental impact hence this would also enable businesses to position themselves with a better brand image and recognition with prospective customers as one of their target audiences too.
#2: Technology that Improves Guests’ Experiences
This is a trend that’s commonly seen across all retail industries in recent years: Guests want an experience that’s tailored and personalized to them, their tastes, and their interests. That’s historically been a challenge in the restaurant industry, but new technology trends are slowly getting introduced and implemented for restaurants in this current digital age.
First, there are waiter ordering apps or platforms which could straightaway send (‘fire’) guests’ menu orders directly to the backend kitchen for preparation and this enables guests and restaurant staff to save time and cut costs while providing efficiency and productivity as stationery materials are no longer needed and could be replaced to become digitalized thus also minimizing human errors.
Then there’s the technology that allows you to collect and utilize data about your guests through membership feature; where restaurant owners are able to entice guests to become regulars or frequent patrons by offering them customized experiences that cater to their known preferences and also with the benefit usage of vouchers, coupons and more.
#3: Technology that Allows Customers to Follow their Online Orders
Since 2020, many guests have replaced visits to restaurants with delivery orders instead—often placed via third-party delivery apps like FoodPanda, Zomato, Swiggy, Dunzo, and more, like dining in becomes challenging for restaurants and the majority have to turn to digital means such as online delivery to stay afloat.
A handy feature that online ordering and delivery apps could offer guests is the ability to follow along with every step of the food order process as their order is prepared, picked up by a delivery driver, and dropped off at their doorstep. Guests who have grown accustomed to being able to follow along and get real-time updates about their food orders would most likely not prefer to go back to how things were before.
This means that a growing trend in restaurant technology is the ability to take direct online orders and provide updates to guests while those orders are in the midst of completion and/or when it gets fulfilled with notifications letting guests know that their orders have been prepared and/or safely delivered once food orders have arrived at the chosen location.
#4: Technology for Splitting the Bill and Paying at the Table
Splitting the bill has long been a little bit of a pain point for restaurant guests. But with the most compatible and ideal technology, it becomes a far simpler process—no calculator required.
Technology that’s really gaining in popularity allows guests to use either their own smartphones or a tablet at the table to view their bill in real-time, place multiple orders under the same dining setting, and have the options of either ‘Pay-First’ (paying first before dining) or ‘Pay-Later’ (paying later after dining) payment concepts at their table, so when it’s time to pay, the bill would be already sorted through without much hassle.
Additionally, when guests dine in at any restaurant, they would much prefer to be given the option of having the flexibility to add on menu orders and spill their bills in any preferred manner (i.e. Paying Dutch, Splitting by ‘n’ number of guests, etc.) due to circumstances when guests have companions who join them after or leaves before their meals are completely finished.
This savestime and enhances a positive impression for guests and restaurant staff, and can result in higher guest spending, better table turn time, and more revenue for your restaurant as a whole.
#5: Technology for Different Contactless Experiences
The pandemic has made “contactless delivery” into a phrase everyone knows and understands. But even prior to Covid-19, contactless restaurant experiences were on the rise increasingly, and not just simply for takeout and delivery orders.
Increasingly, many guests want and prefer Contactless Dine-In. There are a number of different technologies that support this trend— such as Self-Order Kiosks, Pay-at-the-Table technology, Direct Online Ordering, and more. In fact, contactless payments at businesses around the world are expected to triple—from $2 trillion to $6 trillion—by 2024.
But one thing your restaurant will likely need no matter what kind of contactless dine-in experience it offers is a way to create and utilize QR Codes.
A guest’s dining experience starts from the moment they made their choice to queue at restaurants, view menus, make orders and payments, join in an online waiting list, and more, technology such as QR Codes has virtually unlimited applications in modern restaurants.
Why different contactless experiences are rising in popularity would eventually boil down to consumers’ behavior where many would prefer to make their orders while dining in comfortably at their own pace without feeling the pressure of restaurant staffs waiting for them, while having flexibility with various digitalized payment modes (i.e. ibanking, credit points deduction, etc.) based on their preference and more.
Consider LevelFive Solutions today!
At LevelFive Solutions, we can fulfill these restaurant technological trends we have listed above for your restaurant business based on your customized requests with our comprehensive DinePlan Solution Suite to address each core aspect of your restaurant flow and manage your restaurant operational systems overall. To find out more, send us your inquiry at email@example.com, Schedule a Demo with us or drop us a message on our social media handles at LevelFive Solutions today!
What are some of the factors that affect a restaurant management’s longevity?
Business owners would have to consider a few of these in order to maintain or to gradually improve the overall productivity and efficacy of managing and sustaining a restaurant business.
Where we are able to retain our customers’ satisfaction, regular support, and patronage within the Food and Beverage (F&B) industry over time.
Whether if it is from a regional or global perspective, the F&B market is a fast-pacing and ever-growing industry that expands exponentially along with the growth and progress in urban populations and technological developments worldwide.
The F&B industry is a broad sector, to begin with, as it consists of the various types of dining services that many restaurant businesses could provide now based on current needs, wants, and trends of the consumers.
Also, this ranges from their eating habits to the wide range of considerations that many restaurant businesses would need to take note of while managing their restaurant’s daily operations.
Fret not, here are the Top 5 Factors that we have compiled to enable you and your team to better identify and consider these factors which could affect your restaurant’s management longevity prior to the commencement of your own F&B business or even as a veteran within the F&B sector!
Foods prepared on-site would usually require more time and labour costs than similar menu items that are made with convenience foods, such as pre-portioned meats or desserts.
We could reduce labour costs by using convenience foods, but business owners would have to consider two factors such as:
i) Which types of convenience foods would increase your overall ingredients and preparation costs, and ii) Which may also affect the quality of your menu items.
The second factor – affecting the quality of the menu items – will not always be that evident.
If convenience foods are made with high-quality ingredients at affordable and reasonable pricing, where they are processed or prepared exactly or similarly as recommended by manufacturers, this could help to provide uniform portions of very good quality food items overall.
Did you know the number and complexity of menu items affect the production hours needed overall for your restaurant business?
If you have a menu with many items requiring difficult production techniques, you will require more preparation time per item as a whole.
And if your menu consists of a limited number of items requiring minimal preparation, you will thus require less time.
This is significantly observed when restaurants are catering a wide range of food cuisines under their operations.
Hence it is advisable for new and current business owners to be mindful of the specialty and the specializations they could provide to customers to better serve and stand out from other businesses.
Focusing and specializing in either one or two cuisines would ensure and enable that a company is able to better manage their overall business operations flow.
Without extending and overloading their staff too thinly on various things occurring within its kitchen management simultaneously.
Did you know within the F&B establishment scene, there are various types of dining services catered that business owners could consider if they are planning to start up their own?
This includes restaurants, cafeterias, cafés, fast-food joints, pubs, delis, food manufacturing operations, catering businesses, food transportation services, and more.
Based on the types of service your business is offering, the work for them can range even from packaging to preparing, transporting, and serving food or beverages to others.
Hence the types of dining services a business owner is considering to provide are one of the crucial factors to consider prior to starting their own F&B establishment.
i.e. A full dining service restaurant featuring complex dishes with multiple components will require more labor and preparation time than a cafeteria-style or fast-food type of quick dining service restaurant.
Also, a restaurant that requires a higher level of skills in terms of preparing more complex and extravagant-looking dishes will require more experienced kitchen staff.
This in turn would require a higher range of internal or external manpower and resources costs.
Next, the volume of business will affect the amount of manpower required as well.
Depending on each restaurant’s overall operational management system, they will have a minimum staffing level without which they cannot operate on.
If it serves fewer people than this minimum staffing level it is able to handle on, the labour costs will then be significantly higher.
Also, the number of meal periods would then affect the productivity of the restaurant if different menus for each period would require set-up and tear-down time.
And different menus catering for different meal periods will usually mean a larger number of menu items being included, so this greatly affects a restaurant’s manpower and other areas of resources.
#5: Use of Technologies for Overall Restaurant Management
Lastly, the use of various types of technological systems relating to the restaurant’s overall operational management could also play a crucial role and have a significant impact on its overall productivity and effectiveness.
Establishments that are using outdated or non-upgraded software solutions or systems for their operations would have observed and realized the lag time or technical issues it brought on when their solutions or systems are loading or processing data and information slowly.
Repercussions could be much more detrimental than what many business owners might have thought of.
i.e. The POS (Point-of-Sales) solution system used by business owners for its overall operational management could be the first crucial factor for businesses to consider as it is the first point of contact in providing a seamless service flow for customers.
From the moment they’re assisted to be seated followed by them taking or making food orders, to kitchen preparation for receiving each diner’s menu orders, actual food preparation, add-on food orders, and lastly, making payments.
At LevelFive Solutions, our DinePlan Suite is an overall comprehensive F&B Management Solution that helps business owners to better manage their Online, Onsite, B2B, and B2C businesses efficiently, effectively, and more.
We’ve a wide range of solutions each addressing core business functions that every modern, high-growing, both standalone and chain restaurant needs today.
They seamlessly work together to bring you splendid results, which covers from start till end of your whole service operational management flow.
Learn more about our DinePlan Suite and how its features could help you with your business and operational management overall, you could drop us an email at firstname.lastname@example.org or Schedule a Demo with us today!